Privacy Policy for FjordPote Hundelufting

This privacy policy explains how FjordPote Hundelufting collects, uses, stores, shares, and protects personal data in connection with its dog-walking services. It also explains your rights regarding your personal data and how you can contact us with questions or requests.

1. Introduction and company information

The data controller responsible for the processing of personal data is:

• Company name: FjordPote Hundelufting
• Address: Thorvald Meyers gate 49, 0555 Oslo, Norway
• Email: [email protected]
• Phone: +47 23 45 78 91

This privacy policy applies to personal data processed by FjordPote Hundelufting in connection with inquiries, customer relationships, dog-walking bookings, service delivery, communication, invoicing, and related administrative activities.

2. Data collection and processing

We may collect and process the following categories of personal data:

• Contact information: name, address, email address, phone number.
• Customer and booking information: service preferences, walking schedules, booking history, special instructions, and communication regarding services.
• Dog-related information: dog name, breed, age, temperament, health-related handling instructions, vaccination status, leash or equipment preferences, and emergency contact details where relevant.
• Payment and invoicing information: billing details, payment status, and transaction records.
• Communication data: correspondence by email, phone, text message, or other channels.
• Technical data: basic website or device information if you interact with our digital services, such as IP address, browser type, and usage data, where applicable.

We generally collect personal data directly from you, but may also receive information from authorized representatives, payment providers, or other parties involved in service delivery when necessary.

3. Purpose of data processing

We process personal data for the following purposes:

• To respond to inquiries and provide customer support.
• To manage bookings, schedules, and service delivery for dog-walking services.
• To ensure the safety and proper care of dogs during walks and related activities.
• To communicate about appointments, changes, cancellations, and service updates.
• To issue invoices, process payments, and maintain accounting records.
• To comply with legal obligations, including bookkeeping and tax requirements.
• To handle claims, disputes, and insurance-related matters.
• To improve our services, operations, and customer communication.

4. Legal basis for processing

We process personal data only when we have a valid legal basis. Depending on the situation, the legal basis may include:

• Performance of a contract: when processing is necessary to provide dog-walking services or take steps at your request before entering into a contract.
• Consent: when you have given clear consent for specific processing activities, such as optional communications or certain uses of information.
• Legal obligation: when processing is required to comply with applicable laws and regulations, including accounting and record-keeping obligations.
• Legitimate interests: when processing is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests, such as for service administration, security, and limited internal improvements.

5. Data sharing and third parties

We do not sell your personal data. We may share personal data with third parties only when necessary and appropriate for the purposes described in this policy. These may include:

• Payment service providers: to process payments and refunds.
• Accounting and bookkeeping providers: to comply with financial and tax obligations.
• IT and hosting providers: to operate email, storage, scheduling, or website systems.
• Insurance providers, legal advisers, or public authorities: where required to handle claims, legal matters, or comply with law.

Where third parties process personal data on our behalf, they are required to protect the data and use it only for the agreed purposes.

6. Data transfer to third countries

As a general rule, we aim to process personal data within Norway and the European Economic Area. If personal data is transferred to a country outside the EEA, we will ensure that appropriate safeguards are in place in accordance with applicable data protection requirements. Such safeguards may include standard contractual clauses or other legally recognized transfer mechanisms.

7. Storage duration

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Retention periods may vary depending on the type of data and the purpose of processing.

• Customer and booking records: kept for the duration of the customer relationship and for a reasonable period thereafter.
• Accounting and invoicing records: retained for the period required by applicable bookkeeping and tax laws.
• Communication records: kept as long as needed to handle the matter and for follow-up where appropriate.
• Consent-based data: retained until consent is withdrawn, unless another legal basis applies.

When data is no longer needed, it will be deleted or anonymized in a secure manner.

8. User rights

Subject to applicable law, you may have the following rights regarding your personal data:

• Access: the right to request confirmation of whether we process your personal data and to receive a copy of that data.
• Rectification: the right to request correction of inaccurate or incomplete data.
• Erasure: the right to request deletion of your personal data in certain circumstances.
• Restriction: the right to request limitation of processing in certain situations.
• Data portability: the right to receive certain data in a structured, commonly used, machine-readable format and, where technically feasible, to have it transmitted to another controller.
• Objection: the right to object to processing based on legitimate interests and, in some cases, direct marketing.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.

9. Withdrawal of consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal. If you withdraw consent, we may no longer be able to provide certain optional services or communications, where consent was necessary for them.

10. Right to complain

If you believe that our processing of personal data does not comply with applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In Norway, this is the Norwegian Data Protection Authority (Datatilsynet).

We encourage you to contact FjordPote Hundelufting first so that we can try to resolve your concerns directly.

11. Data security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, limited authorization, confidentiality obligations, and reasonable administrative safeguards.

Although we work to protect your data, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we continuously seek to maintain an appropriate level of protection.

12. Contact information

If you have questions about this privacy policy or wish to exercise your rights, please contact:

• FjordPote Hundelufting
• Address: Thorvald Meyers gate 49, 0555 Oslo, Norway
• Email: [email protected]
• Phone: +47 23 45 78 91

13. Changes to privacy policy

We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or data processing practices. The updated version will be made available through our usual communication channels or on our website, if applicable.

We encourage you to review this privacy policy periodically to stay informed about how FjordPote Hundelufting processes personal data.